Supplies Online FAQ
How can I access Supplies Online?
The new portal will only be visible to those who have access to Officers Online, namely council/assembly officers and state/district officers.
If you are an officer and are having issues with accessing Officers Online, please call either the Supreme Council Customer Service Department at 1-800-380-9995 or the Member Management Call Center within the Membership Records Department at 1-203-752-4210 option 1 for assistance.
What is the difference between Supplies Online and Knights Gear?
Supplies Online provides printed materials and traditional supplies previously found in the Supply Catalog and ordered via the Supply Department. Knights Gear continues to provide nonprint-related products, such as promotional and gift items. Each has a catalog specific to the types of products they provide. For more information, you may want to visit each of their websites via Officers Online.
What if I want to charge back an order to my council/assembly?
Credit card orders are the preferred way for Supplies Online. However, during this transition, certain officers (grand knights, financial secretaries, faithful navigators, faithful comptrollers, district deputies, state council officers) will be able to charge supply items back to their council or assembly. Please make sure you are prepared at check out to provide your necessary credentials – member number, council/assembly number, jurisdiction, and your role – for processing purposes.
Can I still fax orders in?
Now that the online portal has been operational for 6 months, please refrain from faxing in any orders. The old Requisition Forms (#1) have been made obsolete. To see the latest listing of materials, please look items up and order them via Supplies Online.
Currently, some items are free, while I pay for others. How will that work in the future?
Many of the items that are free today will remain free in the future. Likewise, many of the billable items will continue to be billable.
What about shipping and handling fees?
For the time being, we are waiving shipping and handling fees. However, you will be charged shipping for expedited orders (2-day or next-day air), if you should choose that freight option.
How long after placing my order should I expect to receive my shipment?
If the supply items in your order are in stock, and you place your order by 1:00 p.m. Eastern time, your order will ship that same business day. Orders received after 1:00 p.m. will be processed for shipment the next business day. If part of your order is on back-order or an item is print-on-demand, you will see the estimated time frame for printing; once all the items in your order are ready, it will then ship out. Business cards and personalized stationery (such as envelopes and letterheads) may take up to five days.
Can I track my order?
Yes! Once your order ships, you will receive an email confirmation with a tracking number. Additionally, your full order history will be available to view at any time.
Is the portal available in other languages?
At this time, the portal is available in English only. You will still see all materials in all languages, if they are available. You can contact Customer Service toll free at 1-833-591-7770 for assistance in French and Spanish.
I am part of a College Council or a Military Council. How will I order materials as part of one of these groups?
For college councils, please visit this site for instructions. For military councils, please contact Mary Beth Stankiewicz at firstname.lastname@example.org.
Who should I contact with questions?
For questions, call the toll-free line, 1-833-591-7770. In addition, you can email Supplies Online at email@example.com. A dedicated customer service team, specific to the Knights of Columbus, will answer that line. They will operate from 8:00 a.m. to 6:00 p.m. Monday through Friday, Eastern time.